Free Shipping Over $65 · Buy Any 3 — Save 15%, Applied Automatically · 30-Day Return Policy — Conditions Apply · Free Shipping Over $65 · Buy Any 3 — Save 15%, Applied Automatically · 30-Day Return Policy — Conditions Apply ·

Refund policy

Refund and Return Policy

At Dead Sea Treasures, your satisfaction is our priority. We stand behind every product with a 30-day money-back guarantee.

Return Eligibility

  • Items must be returned within 30 days of delivery.
  • Items must be unused, in original condition, and in original packaging.
  • Opened or used skincare products may only be returned if defective or damaged upon arrival.
  • Sale items marked "Final Sale" are not eligible for return.
  • Gift cards are non-refundable.

How to Initiate a Return

  1. Email support@deadseatreasures.com with your order number and reason for return.
  2. We will respond within 1–2 business days with a Return Authorization (RA) number and instructions.
  3. Pack items securely in original packaging with your RA number inside.
  4. Ship to the return address provided. Keep your tracking number — we are not responsible for items lost in return transit.

Return shipping costs are the customer's responsibility unless the return is due to our error or a product defect.

Refunds

  • We notify you of refund approval within 2 business days of receiving your return.
  • Approved refunds are processed within 5–7 business days.
  • Refunds are credited to the original payment method. Banks may take an additional 3–5 days.
  • Original shipping charges are non-refundable unless the return is due to our error.

Defective or Damaged Items

Contact us at support@deadseatreasures.com within 7 days of delivery with your order number, a description, and photos. We will send a replacement or issue a full refund at no charge.

Wrong Item Received

Contact us immediately. We will arrange return shipping at our expense and send the correct item or issue a full refund.

Exchanges

We do not process direct exchanges. Return the original item and place a new order for the desired product.

Non-Returnable Items

  • Gift cards
  • Final Sale items
  • Items returned after 30 days from delivery
  • Items not in original condition due to customer handling (other than defects)

Late or Missing Refunds

If you have not received your refund within 10 business days of our confirmation email, check with your bank first. If the issue persists, contact us at support@deadseatreasures.com.

Contact Us

Email: support@deadseatreasures.com
Phone: (205) 270-5421
Hours: Monday–Friday, 9:00 AM – 5:00 PM CST
Address: 651 N Broad St Suite 205, Alabama, United States